As a trusted local Dalston florist, we’re committed to delighting our community with fresh, beautiful flowers. Whether you’re ordering blooms for your home or your business, we know how important it is that every bouquet arrives looking perfect. That’s why we offer a Fresh Flowers Guarantee for all Dalston deliveries. Read on for everything you need to know about our returns, refunds, and complaints processes.
Florist Dalston guarantees the freshness of all our flowers. Each bouquet is hand-arranged and dispatched with great care to ensure it arrives in pristine condition. When you order from us, you benefit from a dedicated freshness window—our flowers should look their best for at least five days from the date of delivery, with proper care.
If your flowers arrive damaged or in poor condition, please notify us as soon as possible following delivery. We request that you contact us within 24 hours of receipt and provide clear photographs showing the condition of the flowers and the packaging. This allows our team to quickly assess the issue and arrange prompt resolution.
We stand by our promise to deliver only the freshest flowers in Dalston. Our arrangements come with a minimum five-day freshness window under normal indoor conditions. If you believe your flowers have not lasted as expected, please get in touch within those five days, as this ensures we can address your concerns fairly and swiftly.
Your satisfaction is important to us. For orders that fall short of our high standards — whether due to damage on arrival or premature wilting within the freshness window — we offer two options:
All refund or replacement requests must be supported by photographic evidence and be reported within the timeframes specified above.
If you are not satisfied with any part of your experience, we encourage you to voice your concerns. To make a complaint, please reach out to us with your order details and a clear description of the issue. Our team will acknowledge your complaint within two working days and seek to resolve it as promptly as possible. Every complaint is reviewed by a member of our senior staff, and we strive to resolve all issues within five working days. Your satisfaction matters, and your feedback helps us uphold our standards as a leading local florist in Dalston.
Florist Dalston is proud to serve households and businesses throughout the local area. Consistently delivering premium, fresh stems, we work hard to maintain our reputation as one of Dalston’s most reliable and customer-focused florists. Thank you for choosing us for your floral needs.
If you have any questions about our Returns, Refunds, and Complaints Policy, our friendly team is always happy to help guide you through the process.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
