These Terms & Conditions ("Terms") govern your use of the Florist Dalston online store and all flower delivery services provided via our website, covering Dalston and the surrounding areas. By ordering flowers or related products through our platform, you agree to comply with and be bound by these Terms. Please read them carefully before placing an order or using our services.
Florist Dalston provides online flower delivery services to private individuals and corporate clients located in Dalston and neighbouring areas. These Terms & Conditions apply to all transactions and interactions made via our website. By engaging with our website, you confirm that you are at least 18 years of age or accessing the site with full parental or guardian consent if under this age.
Our order process has been designed for smooth and secure online flower delivery throughout Dalston and its surroundings.
Florist Dalston reserves the right to refuse any order prior to dispatch, in which case you will be refunded any payments submitted. We do not deliver to locations outside of Dalston and its immediate vicinity unless otherwise stated on our website.
We offer flower delivery throughout Dalston and the surrounding areas, subject to daily capacity and product availability. While we strive to meet chosen delivery dates and times, actual delivery will depend on logistics and traffic conditions. Deliveries are conducted directly by our team or via reputable local couriers.
No deliveries will be made on certain public or local holidays as advertised on our site. Please see individual product listings or delivery information at checkout for up-to-date delivery schedules and options.
It is your responsibility to ensure the delivery address, recipient contact details, and any access instructions are accurate and complete. Where necessary, we may contact the recipient or customer in advance to confirm arrangements.
All orders must be paid for at the time of purchase using one of the accepted payment methods displayed at checkout. This may include: debit or credit cards, selected digital wallets, or other methods specified on our site. Prices are listed in GBP (£) and include VAT where applicable, but exclude delivery charges unless otherwise stated.
Transactions processed through our website are handled via secure payment gateways. Florist Dalston does not store or access your payment card details. Orders will not be dispatched until full payment has cleared.
If we are unable to secure payment or if there is any suspicion of fraud, your order may be delayed or cancelled, and we may contact you to request alternative payment methods or further identification.
If you need to modify or cancel an order, please contact us immediately after placing it. We are able to accommodate changes or cancellations only if the order has not entered preparation or been dispatched for delivery. If flowers or bespoke items have already been prepared, you may be charged in full or in part, depending on the circumstances and at our discretion.
Orders cancelled within 24 hours of scheduled delivery may not be eligible for a refund, particularly for same-day deliveries or bespoke arrangements. We recommend reviewing your order carefully before confirming.
In the event that we are unable to fulfil your order due to stock shortages or unforeseen circumstances, we will contact you promptly to discuss substitutions or, if preferred, issue a full refund.
Due to the perishable nature of fresh flowers, we do not accept returns once arrangements have been delivered. Should your order arrive damaged, significantly not as described, or fail to meet quality standards, please inform us within two working days. We may request photographic evidence and, subject to review, issue a replacement or refund as appropriate.
Florist Dalston reserves the right to substitute flowers and packaging of similar style and equivalent value when particular blooms or items are unavailable. Where possible, we will use flowers of the same colour scheme and maintain the intended design.
All prices published on our website are correct at the time of display, but we reserve the right to change them without prior notice. Promotional offers or codes are valid as advertised and cannot be used in conjunction with other offers unless specifically stated. Discounts are applied at our sole discretion and subject to withdrawal or modification at any time.
By placing an order, you confirm all provided information is accurate, including the recipient's name, address, and contact details. You agree not to use our service for unlawful, misleading, or fraudulent purposes. Should incorrect information lead to missed deliveries, you will be liable for any associated costs or losses.
If flowers are left with neighbours, at building receptions, or safe places (where requested or necessary), risk and responsibility pass to the customer upon confirmation of delivery at that location.
Florist Dalston will not be liable for any indirect, special, or consequential loss, nor for circumstances outside our control, including but not limited to delivery delays caused by traffic, adverse weather, or third-party failures. Our liability will be restricted to the value of the order placed, except in cases of personal injury or death caused by our negligence, where such limitation does not apply.
We do not guarantee continuous, uninterrupted availability of our website or error-free operation. Additionally, we accept no liability for loss or damage resulting from reliance on information found on the site, which is provided "as is" and for general guidance only.
All content on the Florist Dalston website, including images, product designs, text, and branding, remains the intellectual property of Florist Dalston or our licensors. Such content may not be copied, reproduced, or distributed without our explicit written consent.
Florist Dalston is committed to protecting your privacy. Any personal data collected or processed is handled in accordance with the latest UK data protection laws and our privacy policy, which can be found on our website. We use your information solely for the purposes of processing your order, operating our business, and where permitted, keeping you updated with news and offers, subject to your preferences.
We reserve the right to update or change these Terms & Conditions at any time, without prior notice. The most current version will always be published on our website. Your continued use of our services following any changes signifies your acceptance of the new Terms.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms or your use of the Florist Dalston service will be subject to the exclusive jurisdiction of the English courts, unless stated otherwise by applicable mandatory law.
If you have a question regarding any aspect of our products, delivery services, or these Terms & Conditions, please use the contact form available on our website. Our team will respond as promptly as possible to help resolve any queries regarding your flower delivery in Dalston and surrounding areas.
If any provision within these Terms is found to be invalid or unenforceable by a court of law, such provision shall be severed or amended without affecting the validity and enforceability of the remaining Terms.
These Terms & Conditions apply to all customers using Florist Dalston for online flower delivery anywhere in Dalston and its immediate neighbouring communities. For any clarification regarding our service areas or products, please refer to our delivery information page or get in touch prior to ordering.
Thank you for choosing Florist Dalston for your flower delivery needs in Dalston and the surrounding area. We look forward to serving you with fresh blooms and dedicated service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 539 Kingsland Rd, Dalston, London, E8 4AR.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dalston, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dalston.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
